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Shipping policy

Shipping policy

Shipping Policy – MNT (Pvt.) Ltd.

At MNT (Pvt.) Ltd., we are committed to delivering your products safely, quickly, and reliably across Pakistan. Our goal is to ensure a smooth and hassle-free shopping experience for every customer.

1. SHIPPING LOCATIONS

We currently deliver to:

  • All cities across Pakistan

  • Both urban and rural areas through trusted courier partners

International shipping can be arranged on request.

2. DELIVERY TIMEFRAME

Estimated delivery times are:

  • Major Cities: 2–4 working days

  • Other Cities / Rural Areas: 3–7 working days

  • Special circumstances: Weather conditions, courier delays, or public holidays may cause slight delays.

You will receive an SMS or email notification with tracking details once your order is dispatched.

3. SHIPPING CHARGES

Shipping charges vary depending on:

  • Order weight

  • Delivery location

  • Courier partner’s rate at the time of dispatch

Exact shipping charges will be shown at checkout before payment.

Free shipping may be offered on promotional campaigns or minimum-order requirements.

4. ORDER PROCESSING TIME

  • Orders are processed within 24–48 hours after confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

5. CASH ON DELIVERY (COD)

  • COD is available across Pakistan.

  • As per courier regulations, the parcel cannot be opened before payment.

  • If you need to return the product, you can do so after receiving and inspecting it (see Return Policy).

6. ORDER TRACKING

Once your order is shipped:

  • A tracking number will be sent through SMS, WhatsApp, or email.

  • You can track your shipment through our courier partner’s website or tracking portal.

For help with tracking, contact our Support Team anytime.

7. WRONG OR DAMAGED SHIPMENT

If your parcel arrives:

  • Damaged

  • Opened/tampered

  • Short of items

  • Or you received the wrong product

Please report this to our support team within 24 hours of receiving the order.
We will investigate and resolve the issue immediately.

8. FAILED DELIVERIES

Your order may be marked as "undelivered" if:

  • The courier is unable to reach you

  • The delivery address is incomplete or incorrect

  • You are unavailable to receive the parcel

In such cases:

  • The courier may attempt delivery up to 2–3 times

  • You may be contacted via phone or SMS

  • The order may be returned to us if all attempts fail

If your parcel is returned to us due to customer-side issues, re-shipping charges will apply.

9. INTERNATIONAL SHIPPING (Optional Line)

For international delivery inquiries, contact us directly at contact@mnt.com.pk.
(Customers may be responsible for customs duties/taxes depending on destination.)

10. CONTACT US FOR ANY SHIPPING QUERIES

We are here to assist you with any shipping-related questions:

Email: contact@mnt.com.pk
Phone: +92 335 4112234
Office Address: MNT, VIP Block, Street #5, Hostel City, Park View Road, Islamabad.